Complaints procedure for 7JAC
I want to make a complaint about a staff member or counsellor at the 7July Assistance Centre
To make a complaint about a 7 July Assistance Centre staff member or counsellor, the first step you will need to take is to write to the Centre Manager at the 7 July Assistance Centre.
You may be offered mediation to help resolve your complaint. The aim of mediation will be to find solutions to the issues you have raised and provide you with an explanation of events. If, after mediation, you are still not happy with the outcome, you must write to the Project Director for the 7 July Assistance Centre.
(The Centre’s address has deliberately not been placed on the website for security reasons. If you would like to write to us, please call or send an email to ).
I would like some independent advice about making a complaint
There are several organisations who can give you advice and help you make your complaint.
175-177 Borough High Street
London SE1 1HR
NHS Psychotherapy Services
For complaints about a psychotherapy service offered in the NHS, you may get help and advice from your local NHS Trust.
Citizens Advice Bureau
The National Association of Citizens Advice Bureau gives advice and information about your rights and where to find your local Citizens Advice Bureau, www.citizensadvice.org.uk.
I'm not happy with the organisation's response to my concerns
You may appeal to the Contract Manager for the 7 July Assistance Centre if you are not happy with the organisations' response to you.
It is important you request an appeal quickly. The procedure only allows for appeals to be made within 28 days of the date of the formal response from the organisation.
The Contract Manager, Janet Haddington, can be written to at:
Westminster City Hall
64 Victoria Street